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Avatar photo A Day in the Life of a Retail Assistant #63

Hi everyone, I hope you are enjoying July! But I have one question… Where is the sun?! Well regardless of the weather, we are still open and happy to see you all! 

On Monday, Josh and I were non-stop, quite literally! We had mountains of online orders to pick, it was like a never ending stack of orders! And in between we were serving customers too, it felt like every time we decided to take 5 minutes to rest, another customer would come in! We always enjoy serving our customers and our service was still top tier despite our hidden tiredness. It was during this period that Josh served a lovely gentleman who had travelled for over an hour and a half with his niece to our store! Josh served the gentleman, while I stayed with his niece, keeping her entertained while the gentleman chose his cigars. She took advantage of our in store coffee machine, enjoying a hot chocolate, and we had a general chat. I was amazed when Josh came back out with an incredible amount of cigars on the tray! It took us both a little while to put his cigars through the till but we got there in the end and it was the most Josh has ever taken in one transaction, I could see the joy in his face, and when the customers left he needed 5 minutes to relax. It can be really draining being with a customer for a long time, staying focused and helping them with their cigar selection. But after he rested, he was back to serve and pick his orders. Later on he decided to treat himself to a box of his new favourite cigar – The Drew Estate Tabak Especial Toraja as well as a few other cigars. A well deserved treat.

Tuesday was my marketing day, I decided I wanted to create a whisky article for the C.Gars cigar library, as it had felt like it had been a long time since I created one. So I looked around the Norfolk store and there was a bottle that stood out for me – Glenglassaugh. I spent a lot of time researching about the brand and I was fascinated by how many times the distillery had closed and reopened. You can read more about it by clicking here. As well as my article I emailed all of our stores to start thinking about their content for the August shop newsletter. As always it was interesting to see what they have going on in store. I also had a meeting with our shop staff to see what they wanted to promote in the store, so I could begin creating the content. If you are signed up to our newsletters, you will see what we have in store for you. 

On Wednesday, I was booking on parcels, ready for dispatch, I do get a little nervous doing this as I haven’t done it much, however, I would like to think it was a success as all the parcels were booked on and ready to be shipped!

Thursday was New World stock count day with our humidor manager Billy, as always we were super quick at doing this, but this time we needed to be very fast as I was leaving early for a family event. We got to a point where there was only a few brands left before I had to go, so Billy was able to complete the rest by himself.

On Friday, I spent some time doing general shop housekeeping and then in the afternoon, it was time to do the Cuban stock count. For the first time I had the help of Porscha, she has recently started working Friday’s so this may be a new tradition for us both.

I hope you enjoyed this weeks going on and I hope to see you all in store really soon.

So long for now.

Oliver.

Avatar photo A Day in the Life of a Retail Assistant #62

Hello everyone! How are you all doing? We have had some incredible weather in Norfolk! Some days have been really hot, other days it has been raining all day! But that hasn’t stopped our loyal customers from coming in and buying their favourite smokes!

So what has been going on this week?

On Monday, It was Josh and I working in the shop and picking the mountains of online orders! Josh has been impressing so much recently that he is now working full time! So there are more opportunities for you all to meet him and have a lovely chat all about cigars. I also served a lovely lady who was buying a few cigars for her husband when he got back from travelling. He used to have Cuban cigars, however due to the price of them in the UK, he recently changed to New World cigars. Unfortunately due to the change, the lady didn’t know what to get him, she just wanted three good cigars for a decent price. This is a specialty of mine as one big consideration for me when buying cigars is the price. She went away very happy with a Regius Serie Limitada Robusto, Aladino Corojo Robusto and the Alec Bradley Orchant Seleccion Shorty. Once we finished our pickings, we went around restocking the humidors, ready for the rest of the week.

On Tuesday, I was back in the shop with Ciaran. After our pickings, we started cleaning the pipe room, polishing the metal on the pipes as well as stocking up. Everyday we seem to have new pipes on our website and some of them look incredible. I particularly like the Vauen pipes, they are not just your standard pipe, most of them look unique, but also create a cool smoke. 

Thursday was my marketing day. I started off by researching for an article for the C.Gars cigar library, I then took part in our marketing meeting, which we have every two weeks. We discuss what has worked well as well as what we can improve on. We have combined together for an excellent idea which we are all working on, you will hopefully see the finished product soon. Between me and you though, it will be a game changer. After the meeting, I started writing my article. This week was a break from the lists as I wrote about Rattrays pipes and the history, you can read all about it here. Later that day we had a bit of fun – If you remember from a previous blog, we had a Euros sweepstake, I got Italy… Unlucky for me. Those whos teams were still in the tournament got to play some games to win prizes. They played table football with Malteasers as well as stacking towers out of marshmallows. 

On Friday, It was Josh and myself again as it usually is on a Friday. I served a great gentleman who has been coming to the store a long time before I started working here. He used to have a supplier who would send him cigars from the US. However that person had to stop so now he can only buy a few from our store to keep him going. I also recommended the Mitchellero range as it is a bargain price for a hand rolled cigar! So he took two coronas as well as some CAOs and left happy. Later on that afternoon we had the Cuban stock take. I think Josh had an extra coffee as he was counting extremely fast! It was difficult for me to keep up sometimes. 

On Saturday, myself, Josh and Porscha were running the shop. We got through the pickings and then got on with shop tasks. This included shuffling the Peterson pipes as they were in the wrong order! We like to organise them in an order that makes it easy for us to find as well as keeping all the different ranges together. So we went through all the Peterson pipes to put them in the correct order and re-stock the ones that needed to go out. Josh went through the humidors and wiped off any plume that could be seen. Many of you will know that plume is a good thing, however it doesn’t look particularly appetising, so we wipe it of so when you receive your cigar it is ready to be smoked. If you don’t know what plume is then I have an article you can read all about it, just click here.

I hope you have enjoyed this weeks going on and I hope to see you all in store very soon.

So long for now

Oliver

Avatar photo A Day in the Life of a Retail Assistant #61

Hi everyone! It’s been another busy week here in Norfolk. We have had plenty of online orders as well as the sun shining through our shop!

On Monday, my usual partner Porscha was enjoying a day off in the sun, so it was Josh and I dealing with all of the online orders, he did incredibly well considering he doesn’t work a Monday often. We had all of our pickings completed in the afternoon and started re-stocking the shelves. In the meantime I served a lovely gentleman who was in Norfolk on business and decided to stop by our shop, he has visited the C.Gars store in St. James’s street and was impressed with how both stores are so unique. The gentleman didn’t know what he wanted, so I suggested some of my favourite cigars, the Alec Bradley Orchant Seleccion Skinny and the Plasencia Reserva Original Perfectico. He left to enjoy his cigars on the beach, sounds like the perfect afternoon!

Tuesday was my marketing day, where I get to complete my marketing tasks for the month. This time around I had six shop newsletters to complete as well as my usual article writing for the C.Gars cigar library. The article this week was about pipe lighters for beginners, which you can read here. I have been concentrating on articles for beginners recently as I found it quite intimidating when I first started enjoying a cigar as I felt like I was doing everything wrong. So by writing beginners articles for accessories or pipes, I like to think I’m helping others out there. I also spent time taking the pictures for the article. I’m really enjoying picture taking at the moment and with the help of our marketing manager, I do believe I’m improving under his guidance. 

On Wednesday, I was working in the shop with Ciaran. We always work well together, helping each other pick orders, and that rubs off on our customer service. We have had numerous customers give us a great review on Trustpilot and ask for us when they come back. I enjoyed being able to serve a lovely gentleman who has been coming to the shop for longer than I have worked here! When I first started, I was intimidated by how many cigars he would purchase, I used to get worried about over or under charging him due to my lack of knowledge at the time. However now, I am incredibly confident and can handle any customer that comes in.

Thursday was a bit of a strange day for me, I was doing multiple jobs, I scheduled my newsletters after the last few tweeks and then stocked up the humidors. On Friday we have our whole building stock take, where all staff take part to count different items. So I was preparing all the humidors ready for a busy day of counting. I did general cleaning in the shop, as you can never do too much cleaning and stocked up on pipe tobacco.

On Friday, it was time for the whole building stock take. Ciaran and I was counting the Cuban room, as well as the packs of non-premium cigars and helping out in the New World humidor. As we are a great team we had it all done by midday so we started the day’s pickings as we were behind.

I hope you have enjoyed this weeks going on in Norfolk and hopefully I can see you all in store very soon.

So long for now

Oliver

Avatar photo A Day in the Life of a Retail Assistant #60

Hi everyone! I hope all the Fathers out there enjoyed their special day! I spent mine at a theme park with my wife and son, a perfect day and luckily the rain held off! How did you spend yours? Let me know!

Monday was incredibly busy with online orders taking up much of my time, luckily I had Porscha with me to help out massively! We spent almost all day picking all of the online orders, to the point that when we finally sat down, we were exhausted! During our picking, Porscha served a lovely couple who had never been in before. The gentleman purchased a few Nub Maduros as well as the Zino Nicaraguan Robusto, which was suggested by Porscha. Afterwards the lady went back in the humidor to treat her husband to some Perdomos as a gift, she chose the 10th anniversary Robusto as well as a tin of puritos. He is certainly a lucky man!

Tuesday was my marketing day, I created an article for the C.Gars cigar library, I have been doing a lot of beginners recommendations about cigar accessories so I thought I would change it a little and create one about pipes for beginners. You can read it here. I also spent plenty of time taking pictures of the pipes for the article. I don’t tend to take many pictures of pipes so it took me quite a while (and plenty of attempts) to get them right, but they came out quite good in the end! I also took pictures of the cigars of the month ready for July! Billy, our humidor manager, has made quite an interesting choice this time, unfortunately I can’t tell you what they are, so you’ll have to wait until the 1st of July. Later on I started creating the shops newsletters for all of our shops around the UK, they have such unique settings, i’ll need to see them one day!

I got to enjoy two days off so I returned on Friday to more online orders being placed. The Euros samplers have been incredibly popular! And they are such a good idea, you pick a team who you want to support and if that team wins you get 300 loyalty points as well as some great smokes! I served a regular customer who always purchases pipe tobacco, usually it’s one tin a week, however this time he decided to have a cigar with his tobacco! I was shocked, he treated himself to an Alec Bradley Orchant Seleccion Orchie. Many of you may know that it is one of my favourite cigars. In the Afternoon, Josh and myself counted the Cuban cigars.

It was Porscha, Josh and myself on Saturday. We quickly picked our orders and then cleaned and stocked up the humidors ready for a busy Monday. We had Tony, one of our favourite regulars come in after seeing Foo Fighters! He was looking worse for wear but he treated himself to a Casa Turrent 1880 Maduro Robusto, he hasn’t tried a Casa Turrent yet so I hope he enjoys it as much as I do!

I hope you have enjoyed this slightly shortened entry, I hope to see you all in Norfolk very soon!

So long for now

Oliver

Avatar photo A Day in the Life of a Retail Assistant #59

Hello everyone! I hope you’ve all had a great week! I know we have been in Norfolk! We have had many people coming in for Fathers day gifts, as a nice surprise we are doing £7 off any 70cl bottle of spirit in store so make sure you come in and treat your Father!

On Monday, It was a very busy day in store and online! We had plenty of online orders that took Porscha and myself most of the day to complete. I noticed a lot of Father’s day samplers were on order ready for the big day! Meanwhile I served a lovely man who was relatively new to cigars and wanted a nice selection to take on holiday. As a new cigar smoker you have to be careful as if they don’t enjoy smoking a cigar you will never see them again, whereas if they do enjoy it, you will have a customer for life. I suggested some of my favourites, Regius Serie Limitada, Plasencia Reserva Original, and of course the Mitchellero Robusto. He was recommended by his friend to try a torpedo shaped cigar, not something I traditionally suggest to a newer smoker, however I always say, once you have something in your mind, you are going to wish you bought it and only wonder what it would have tasted like. So I suggested the Joya De Nicaragua Clasico Torpedo, I remembered when Josh, one of our latest shop employees, began coming in as a customer, he tried the Clasico Torpedo when he first started smoking cigars and fell in love with it. I hope to see that customer again so he can let me know how he got on. Later on that day, I was asked to create a shop newsletter promoting the Trinidad 55th Anniversary Cigar Sampling Event. As these newsletters are aimed at customers who live near the shops, it’s only right to heavily advertise these events to those clients.

On Wednesday, I received an interesting email from one of our Directors. We had a lovely gentleman called Andy coming to Norfolk. Andy is a friend of the company and travels a lot to many different cigar events. So Ciaran and I were preparing ourselves ready to meet and serve him on whatever cigar and whisky needs he had. He treated himself to a Plasencia Orchant Seleccion 2024 Orchante, a Mitchellero Robusto and a La Gloria Medaille No. 4. We had a lovely chat about his numerous events he had been to, as well as snuff. He is also a big fan of snuff, he asked if we wanted to try some and taught us how to actually take snuff. I can say now from experience that snuff is actually quite nice, I suppose it will depend on the flavour but it was a delightful peach scent we had. 

Thursday was marketing day, I created an article for the C.Gars cigar library about five great lighters for beginners which you can read here. Similarly to the beginners cutter article, I wanted to have a variety of lighters and prices. I also spent some time taking pictures of the lighters. I didn’t realise how difficult it was taking pictures of lighters, it really shows the talent our marketing team have, being able to take beautiful pictures effortlessly. As it is the Euros coming up the staff has done a sweepstake for a bit of fun (and a bit of cash). I got Italy so now Sosteniamo l’Italia! For those that don’t speak Italian it means we support Italy. Obviously I would love England to win, but I would also like to win the competition! Later on I helped out the packing departments organise their packaging ready for another busy day.

On Friday, I was back in the shop with Josh. We had a lovely lady come in looking for a bottle of Bushmills, unfortunately we didn’t have what she wanted in stock, so we suggested a bottle of Tullamore Dew, it is relatively similar but most importantly it is an Irish Whiskey. She also bought a bottle of C.Gars malt which is always a good whisky to try! Afterwards, I fully stocked up both humidors ready for a busy weekend, we tend to get quite a few people come in and get last minute Fathers day gifts, so we always need to be prepared.

I hope you enjoyed this weeks happenings in the store and I hope to see you all in Norfolk very soon!

So long for now

Oliver

Avatar photo A Day in the Life of a Retail Assistant #58

Hi Everyone, It’s been a very busy week here in Norfolk, although I haven’t been working in shop much this week, it has been very busy and behind the scenes I have been very busy too!

On Monday, I would usually be in the shop, picking the mountains of orders we get from over the weekend! However this week, I was booking parcels onto the Royal Mail system. Due to staff holidays, I was needed to help out, Ben and I were a dream team, getting through all of the orders with no problems! Meanwhile Sarah and Porscha took care of all of our customers, with a smile on their face!

Tuesday was my marketing day, I wrote an article for the C.Gars cigar library about the top 5 cigar cutters for beginners, which you can read here. Josh, who many of you know is relatively new to Turmeaus, had been mentioning to me about beginners not knowing what kind of cutter to get and he wanted to really show off what we do other than the big brands like Xikar and Colibri. So using this as my inspiration I chose five cutters that I believe are great for beginners and range across different price points too. Afterwards I spent extra time taking the pictures for the article, listening to the advice I took my time and really thought about what I wanted to take a picture of and what would accompany it. Afterwards I also created an article telling everyone about the great news we have had! Dominique London has opened a new La Casa Del Habano in Gran Canaria, you can read all about it here. I also started to piece together the C.Gars New World Cigar Subscription! And it is another incredible month for my subscribers! Make sure you take a look at our subscriptions here, you really do get a great bargain!

On Thursday, Billy and I was counting the New World cigars, in the process we noticed that there were many new cigars that we didn’t have last time! It’s almost like every time we count the New World humidor we discover a new release or a new brand entirely, this week we discovered a new range to the UK from Foundation cigarsFoundation Olmec Claro. I’m sure it will be another winner as everything from Foundation so far has certainly been a brilliant smoke! 

Friday was suddenly upon us and it was my first day actually working in the shop this week! I got through my pickings with Josh and then worked on the Cuban humidor, stocking it up as much as possible and even trying to get more ranges out! I then served a gentleman who knew exactly what he wanted – the Davidoff Signature No. 2 tubos, he was looking for a pack of four as it was convenient, however we didn’t have a pack in stock so as a compromise he bought four but at the same price of a pack, so he left as a happy customer and we still had a good sale. Later on I had one of my favourite customers who has been coming in for years, he treated himself to three boxes of Regius Orchant Seleccion Nicaragua 2023 Robusto. In the afternoon, Josh and I completed the Cuban stock count.

On Saturday, Porscha, Josh and myself had lots of price changes to do, it seems like the Cuban cigars have slightly gone down in price! So now is the time to treat yourself to a Cuban cigar! I served a great gentleman who was getting married in August and wanted a cigar corner at the reception. I know from experience that people at a wedding love a cigar whether they are a cigar smoker or not. So it is always good to get mostly cheaper premium cigars and then a few good cigars for the ones who actually smoke as they will get the full enjoyment. The gentleman chose to have 10 Mitchellero Robustos which are a great premium cigar for an unbelievable price, perfect for new smokers and A Tasty Selection Sampler which are for the experienced smokers. He also wanted a nice box to present them in, so I suggested a Regius Serie Limitada box as the gold will certainly shine at a wedding. He couldn’t believe how amazing the shop is and how he certainly will be a returning customer!

I hope you enjoyed what was going on in Norfolk this week! And I hope to see you all next week.

So long for now 

Oliver

Avatar photo A Day in the Life of a Retail Assistant #57

Hi Everyone! I hope you had a great bank holiday weekend! We were as busy as ever despite the horrible weather in Norfolk!

On Tuesday, there were already lots of online orders to be packed, however Porscha and I still had a lot to pick! Once I finished my pickings I went into the packing department and packed as many as I could, my packing skills aren’t as good as they once were (for those who don’t know I actually started my career at Turmeaus in the Packing department) but any help is always appreciated. Once the packing department had caught up I helped out the Royal Mail booking team, to get all the orders I packed shipped out that day! So someone reading this may have had an order that I picked, packed and sent in the post! Meanwhile Porscha was serving all of our happy customers. It’s great to see her serve on her own as I know she struggles with confidence but I wouldn’t leave her to serve customers if I didn’t have confidence in her ability.

On Wednesday, I was mainly booking on parcels to the Royal Mail system. As it was near the end of the month, we send out our monthly cigar subscription so all of our subscribers would receive them by the 1st. So I helped book them all on, I also started researching for my next article for the C.Gars cigar library. Meanwhile in the shop Josh had a gentleman who had only started smoking cigars for around two weeks. He must be enjoying it spend over £500 on cigars! He listened to everything Josh said and had plenty of his suggested cigars, Josh was so happy he even kept the receipt! I remember my first big sale, It was a box of Partagas Salomones, the buzz you get from selling a box of cigars is incredible and knowing the customer has left happy is just the icing on the cake!

On Thursday, I was having a marketing day, so I wrote the article that I researched the day before. It’s all about cigar sizes for beginners, you can read it here. I also spent some time taking pictures for it and editing them. I also finalised all of the shop newsletters and scheduled them to be sent tomorrow. I almost forgot to do Norfolks newsletter! I am always so concerned about getting the other stores done on time that I always leave my own store until last! But with the help of the team for ideas I got it done fairly easily! This newsletter is based heavily around Father’s day.

On Friday, I was back in the shop with Josh. We had plenty of online orders to pick, I also had a lot of pipes to pick for the product listing team to take pictures of. They like to freshen up the pictures from time to time to try to make them easy on the eye and maybe even more noticeable. Josh served an elderly gentleman and his daughter, they always have a holiday to Norfolk every year and visit the shop every time! This time the gentleman went away with a box of 10 Montecristo no. 4 as well as King Edwards and a few Romeo y Julietas. In the afternoon as always we have the Cuban stock count, however this time there was a lot more stock to count! It seems that, after a few years of struggling to be able to get the stock, we can now order what we need instead of what we can, which is a great feeling! I have even seen some Cuban lines that I had never seen before!

I hope you have enjoyed this week’s blog and I hope to see you all in Norfolk soon.

So long for now

Oliver

Avatar photo A Day in the Life of a Retail Assistant #56

Hi everyone! I hope you are looking forward to the bank holiday weekend! I think many of our customers were preparing for a nice long weekend as we certainly saw plenty of you come in and treat yourselves to a nice cigar or three. 

On Monday, as always it was Porscha and myself working in the shop, picking the mountains of orders made over the weekend! It seemed never ending but we got there in the end! Afterwards I had a giant stock up of our Cuban stock. Once we complete our pickings on a Monday, the shelves always look a little bare so we tend to spend whatever time we have, refilling the shelves and of course serving our lovely customers. Talking of customers I had one gentleman come in looking for a Cohiba, but not just any Cohiba, he was looking for the Cohiba red dot. A lot of you may not have heard about the Cohiba red dot but they are mainly available in the USA due to the Cuban embargo, however you may see some when travelling around the world. The Cohiba in question is a Dominican brand not available in the UK due to the clash with the Cuban Cohiba, so in the UK they are known as Silencio – the same brand just a different name! After telling the customer the backstory behind the names of some cigar brands he was amazed! He purchased a Silencio red dot and black dot and went away learning something new too!

On Tuesday, I spent my day completing my marketing. I started by making an article on the C.Gars cigar library about Casa Turrent cigars which you can read here. I also spent time taking pictures and the banner for it. I have recently been given a few tips on how to improve my photography skills and hopefully my pictures will stick out a lot more and look much better too! After article writing, I finished completing the shop newsletters for the other shops we have. I would love to have a tour of Turmeaus and C.Gars shops to see how they all look and operate. I also created a news piece about the Davidoff Maduro cigars, which you can read here. This is another aspect I need to concentrate on, as news pieces are really important to show our customers about new products as well as interesting ones. 

On Thursday, Billy and I had our regular New World cigar stock count, we were amazed by the amount of Gurkha cigars we have in stock! And they looked incredible! We were particularly fond of the Gurkha Beauty 25th Anniversary, the cigar in its tube looked brilliant and the box it was presented in was a thing of beauty! Hence the name I imagine! I reckon people would buy these for the box alone! 

On Friday, after my usual pickings, I served a gentleman who was about to go to Bucharest in Romania. He had found a tobacconist online and wanted to see if firstly we stocked the cigars he was looking for and compare the price to see if he was getting a good deal buying them in Romania. It turns out that surprisingly he isn’t saving much by going there. He then wanted to look in our humidors and was excited to find the Drew Estate Factory Smokes were in stock. I’m sure I have said before that many people have been excited to see these as they are so popular in the USA, so to see them in the UK is brilliant! In the afternoon I completed the Cuban stock count with Sarah who has improved her stock counting abilities massively!

On Saturday, It was a great day with Porscha and Josh despite the terrible weather! Once we had completed our online order pickings, we updated all of our prices and had a general stock up ready for the bank holiday order picking! 

I hope you have enjoyed this week in Norfolk and please remember all of our stores are open 12pm-5pm on the bank holiday Monday so you can still come and see us in store!

So long for now 

Oliver

Avatar photo A Day in the Life of a Retail Assistant #55

Hi everyone! It was great to see some familiar faces and some not so local customers visit for the first time.

On Monday, Porscha and I were blown away by the amount of online orders we had to pick! The flash sale for the weekend, which was the Casual smoke sampler, was extremely popular! So much so that we ran out! Meanwhile I served a gentleman who was from Walsall! Which is not far from where I grew up! He was on the last day of his holiday and really wanted to visit our shop. I was very happy to serve him and was surprised to find out that his first cigar he smoked was an Aladino! Usually more experienced smokers tend to enjoy Aladinos, however to hear a relative beginner enjoy one really shows that there is no real beginner cigar as they all can be enjoyed whether you’re a novice or experienced. He treated himself to another Aladino as well as the H. Upmann Majestic. It’s safe to say he enjoyed our visit and I’m sure we will see more from him!

On Tuesday, I was joined by Sarah, we picked orders as usual and had a good tidy of the shop. Afterwards we continued our work on the till system, making sure all the cigars were correctly priced removing duplicates to ensure a more streamlined experience. 

On Wednesday, It was Porscha and myself running the shop again. Most of our regulars will be used to Josh being in the shop as that is his favourite place to be however, we have decided to train him up in other aspects of the job. So he was with Ciaran and learning the different aspects of pipe tobacco, how to pick them for online orders and also what tobacco goes in our samplers. Meanwhile I was helping Ben edit his pictures for the website, he is the man behind our tobacco samplers and wants to find better ways to promote them so he has been taking more artistic pictures and I have been helping to teach him how to edit them. I was also working with our general manager to find better ways to keep on top of our stock levels, ensuring we are ordering stock we need and overstocking in other places.

On Thursday, it was my day to concentrate on my pieces of marketing, however it seemed like I spent most of my time training other members of staff. To begin with I helped all of our retail staff understand our humidors a lot better. I trained them on what temperature and humidity our humidors should be kept at (69%-72% and around 18 degrees celsius for those interested) and what to do if they are high or low. I also spent time teaching them about plume and what to do if they see any as well as generic humidor maintenance. 

Afterwards I wrote an article for the C.Gars cigar library explaining about the history of whisky which you can read here. After this I was with Ben again training him on getting great pictures of his pipe tobacco. He has admitted that creativity isn’t his strong point, however with practise he will get there. We took a few pictures of different samplers and then spent some time editing them. After a few blips we got there and they are now on the website and he will be working through them all make sure you take a look! After spending time with Ben, I took pictures of my own, they are for next month’s cigar of the month of which I can’t reveal yet but they are ones that I have never considered trying but after reading about them I may have to treat myself! 

On Friday, I was back in the shop with Sarah, we were updating displays and having a general tidy up. As always in the afternoon we had our Cuban stock count, which we sped through incredibly fast!

I hope you have enjoyed this weeks going on in Norfolk and I hope to see you all again soon!

So long for now

Oliver

Avatar photo A Day in the Life of a Retail Assistant #54

Hi everyone, I hope you had a great bank holiday weekend! The weather sure is hotting up and I am noticing a lot more larger vitolas are now in demand to enjoy in the sun! 

As always we are open on bank holidays, so Sarah, Porscha and I worked hard to pick all of the online orders of which between the three of us was a mammoth task! I do remember over the years that there was less staff working bank holidays meaning I had to pick every single order by myself! Luckily now we have many more people available to help. Between us we picked all the orders, packed loads and I even booked on Royal Mail as many as I could! This gives us an unbelievable boost ahead of the rush on Tuesday! Meanwhile Porscha served a gentleman who a few years ago sold all of his cigars to quit smoking, but has now decided to enjoy them again. He came in and bought over 20 cigars and then Porscha (very smartly) asked if he needed to purchase a humidor to put them all in, I thought that was brilliant! He ended up purchasing the Savinelli High Lacquered Yellow and Carbon Fibre Humidor, to go along with his cigars! An unbelievable suggestion from Porscha. As much as we are sales people, we won’t sell you something you do not need. If it suits you we will suggest it but we do not heavily push these sales, and I think that is why we always have returning customers.

On Thursday I had my fortnightly New World stock count. However, this time Billy was unavailable, so Sarah stood in for him and she did incredibly well! She has never counted the New World cigars before but she did a great job and seemed confident in what she was doing! We finished at around 3pm and I could see Sarah was worn out, it is very tiring counting the New World cigars, especially for the first time – I do think Billy and myself are used to the feeling now. 

On Friday, I was only in for the morning so I spent my time doing as much as my marketing as I could. I wrote an article for the C.Gars cigar Library, this one was all about Blackbird cigars, which you can read here. I unfortunately wasn’t able to find time to take the pictures but I found some that our brilliant marketing team had already taken. I also contacted the rest of our shops asking for their June newsletter content, I can’t believe next month is June! Before you know it I’ll be singing Jingle Bells. 

I also served a gentleman who years ago used to smoke a small cigar to help him get to sleep, so he wanted some half corona sized cigars to enjoy and help sleep. I looked more towards the lighter cigars like a Davidoff Traveller Belicoso, Rafael Gonzales Perla and a Charatan Petit Corona, maybe I should make this into a sampler and call it “the help you sleep sampler” what do you think?

On Saturday it was Josh, Porscha and myself who was running the show, we picked all the orders and stocked the shelves. We had some lovely customers come in who had been visiting for years, even when we were back in Rollesby! They asked about the staff back then, most of whom have left but they were certainly happy about the service we provided. 

I hope you have enjoyed this week’s shortened blog. We will be back to a full week starting from Monday.

So long for now

Olly