A Day in the Life of a Retail Assistant #61 
Hi everyone! It’s been another busy week here in Norfolk. We have had plenty of online orders as well as the sun shining through our shop!
On Monday, my usual partner Porscha was enjoying a day off in the sun, so it was Josh and I dealing with all of the online orders, he did incredibly well considering he doesn’t work a Monday often. We had all of our pickings completed in the afternoon and started re-stocking the shelves. In the meantime I served a lovely gentleman who was in Norfolk on business and decided to stop by our shop, he has visited the C.Gars store in St. James’s street and was impressed with how both stores are so unique. The gentleman didn’t know what he wanted, so I suggested some of my favourite cigars, the Alec Bradley Orchant Seleccion Skinny and the Plasencia Reserva Original Perfectico. He left to enjoy his cigars on the beach, sounds like the perfect afternoon!
Tuesday was my marketing day, where I get to complete my marketing tasks for the month. This time around I had six shop newsletters to complete as well as my usual article writing for the C.Gars cigar library. The article this week was about pipe lighters for beginners, which you can read here. I have been concentrating on articles for beginners recently as I found it quite intimidating when I first started enjoying a cigar as I felt like I was doing everything wrong. So by writing beginners articles for accessories or pipes, I like to think I’m helping others out there. I also spent time taking the pictures for the article. I’m really enjoying picture taking at the moment and with the help of our marketing manager, I do believe I’m improving under his guidance.
On Wednesday, I was working in the shop with Ciaran. We always work well together, helping each other pick orders, and that rubs off on our customer service. We have had numerous customers give us a great review on Trustpilot and ask for us when they come back. I enjoyed being able to serve a lovely gentleman who has been coming to the shop for longer than I have worked here! When I first started, I was intimidated by how many cigars he would purchase, I used to get worried about over or under charging him due to my lack of knowledge at the time. However now, I am incredibly confident and can handle any customer that comes in.
Thursday was a bit of a strange day for me, I was doing multiple jobs, I scheduled my newsletters after the last few tweeks and then stocked up the humidors. On Friday we have our whole building stock take, where all staff take part to count different items. So I was preparing all the humidors ready for a busy day of counting. I did general cleaning in the shop, as you can never do too much cleaning and stocked up on pipe tobacco.
On Friday, it was time for the whole building stock take. Ciaran and I was counting the Cuban room, as well as the packs of non-premium cigars and helping out in the New World humidor. As we are a great team we had it all done by midday so we started the day’s pickings as we were behind.
I hope you have enjoyed this weeks going on in Norfolk and hopefully I can see you all in store very soon.
So long for now
Oliver
