Recent Posts

Avatar photo A Day in the Life of a Retail Assistant #53

Hi everyone! How are you getting on? Life here in Turmeaus Norfolk is always great! I hope you can all come and see all of our friendly staff here very soon! 

On Monday I worked through my never ending stack of online orders! Myself and Josh (who was drafted in at the last minute to help) got through them as quickly as we could! Once I completed my pickings, I stocked up the humidor and organised the pipes in the pipe room. Later on in the afternoon, Ben, who deals with our pipe tobacco samplers, needed help taking marketing pictures of his samplers. He wants to improve the regular listing pictures and wanted them to look much better, so I gave my advice and showed him how to use my camera, and then there was the editing. He was completely new to our editing software so I showed him a few tips on how to adjust colours and effects that can really make his pictures stand out! What do you think? Later on I served a regular customer who always trusts my judgement! Whenever I let him choose his own cigar he isn’t happy but when I select one for him he enjoys it! He mentioned he was going to be having it with a peated whisky, so I suggested the Tabernacle David, as the fruity flavours would go well with the smokiness. Upon hearing my regular enjoyed peated whisky, I recommend trying the Stalla Dhu Islay, which has won numerous awards at the world whisky awards! He tried it and instantly fell in love to the point that he purchased a full size bottle! It’s safe to say he went home very happy.

I was back in the shop Tuesday with Sarah. I served a couple who wanted to buy some cigars for their Grandad, they didn’t know what to get at all and told me to get what I think would be best! So I suggested the Tabernacle David, Inka Secret Blend Red Petit Corona, Mitchellero Robusto and a tin of La Flor Dominicana Los Carajos. They then saw the Montecristo selection and wanted to treat him to a Cuban, they chose the Montecristo no. 4 which is always a reliable smoke! Safe to say they went home happy! Meanwhile I was also planning June’s New World Cigar Subscription and as always they are amazing! The amount of money you save is incredible! And you get to try cigars that you may not even know exist. 

On Wednesday, I was drafted in to parcel booking on! Ben was off ill and so I took over and I absolutely smashed it, if I do say so myself! This is the second time being left alone booking on parcels and although it is nerve wracking not having a more experienced person with you, sometimes you have to get through it and at the end of the day I felt proud!

On Thursday, it was my marketing day! I firstly had a meeting with the marketing team, coming up with ideas for the website and getting prepared for Fathers day! So you will see some changes very soon! Afterwards, I created an article for the C.Gars cigar library, all about Vegas Robaina cigars! Which you can read here, I didn’t know that they only started in 1997! That makes me older than a prestigious Cuban brand! I also started planning next week’s marketing as the bank holiday has fallen on a week when I am incredibly busy with stock takes! 

On Friday, I was back in the shop with Josh and we were stocking the shelves up to the max ready for the bank holiday weekend! Together we worked through the pipe tobacco and pipe room to make it tip top! We’re usually very busy in store and online over bank holidays so we need to keep the shop looking brilliant as always! As always I had the Cuban Stock take to complete, with the assistance of Josh, we got it done perfectly!

I hope you have enjoyed this weeks goings on and I hope to see you all in Norfolk soon, I have a coffee waiting for you!

So long for now


Avatar photo A Day in the Life of a Retail Assistant #52

Hi everyone! I hope you have had yet another great week! It’s great to see all of our regular faces in store and some new ones to go alongside.

We had a great Monday! Firstly Sarah and myself worked through what seemed like a never ending stack of online orders, after that I helped out the packing team to help get the orders packed up and ready to go. I also served a gentleman who seemed to love his Padron cigars, he was choosing many different vitolas like the Padron 2000 natural and maduro as well as the Damaso no.8 and no.12. He then decided to see how much a box of the Padron 2000 maduro was, once I told him he instantly wanted it! Once we were finished in the humidor he purchased a Cigarism gift set which included a cutter, lighter and ashtray. A great selection for himself!

On Tuesday it was my marketing day and I was very busy. I was creating all of the newsletters for our retail customers. I work with all of our stores and see what’s going on in their shop and help them promote certain products. This certainly kept me busy but it is very interesting work! In the afternoon, I created an article for the C.Gars cigar library, it was all about Dunbarton Tobacco & Trust, click here to read all about it! I then took the pictures using our fancy new lights! They are great to use and can create great effects. 

On Thursday, it was the fortnightly New World stock count. Humidor manager Billy and I counted as quickly as we could and surprisingly had it done by lunch time! I remember when we first started it took the full day! But it shows, practice makes perfect! Afterwards I was analysing our in store Spirits and Pipe sales and comparing to see what does best and I was pleasantly surprised to see how equal it was! Even though we sell more pipes, the value of the alcohol surpassed the value of the pipes! 

On Friday, It was the day of sending out cigar subscriptions, so I helped Ben book them onto the royal mail system. We have loads of subscribers so it really is a 2 person job to get them all done. We were having I.T issues so it made this task even more difficult! But we persisted through and got them all out to our happy customers. In the afternoon Ciaran and I completed the Cuban stock count in a record time for us.

Working Saturdays always sound like a chore but I really enjoy them! We don’t have the usual tasks that work through in the week, so we get to fully concentrate our efforts in the shop. This will include updating displays, stocking the shelves and deep cleaning. Saturdays are also a great time for training. Josh has been brilliant with our customers and his service really is incredible, however he lacks in the more technical aspects of the job and so that is what I will be working on with him.

I hope you have enjoyed this weeks blog and I hope to see you all in store very soon

So long for now


Avatar photo A Day in the Life of a Retail Assistant #51

Hi everyone! I hope you have been enjoying your smokes in the crazy weather we have had recently. I was on holiday the week before but I know you were all looked after by Sarah, Porscha, Ciaran and Josh. 

My return was on Saturday, I had a lovely look around the shop to see the team had kept up with our regular high standards. I was also amazed to see we have a new Orchant Seleccion! The Rocky Patel Orchant Seleccion! This comes in three different vitolas and features a Honduran Wrapper, Binder and Filler as well as Nicaraguan Binder and Filler. A blend that will soon be considered to be a masterpiece! 

On Monday it was incredibly busy with online orders, myself and Sarah were running around like crazy to get them complete! And we did by the afternoon! In the afternoon we decided to have a complete revamp of the pipe room displays, we took what we had existing off the shelves and came up with new ideas. Sarah decided she wanted to promote Missouri Meerschaum pipes, so we put more of their pipes out on display, especially the more eccentric looking ones and I think it looks great!

On Tuesday, I was having a big marketing day! I made two new images for the monitors in the humidor, One is about Orchant Seleccion cigars (Including the new Rocky Patel). The other is for the cigar Pick ‘n’ Mix which is an in-store only offer and boy is it a good one! A choice of five cigars, a travel humidor, a cutter and a lighter – all for £99.99! An absolute bargain! I got myself ahead on the second monitor by taking the pictures of next month’s cigars of the month early, so I wouldn’t have to worry next week. I also wrote an article for the C.Gars cigar library all about E.P. Carrillo! You can click here to view the article. Meanwhile Sarah was carrying on with her pipe displays. She has made a lovely pipe filter pyramid, which took a lot of patience to do as well as another display on a separate table displaying some beautiful pipes. 

On Wednesday, I was back in the shop with Josh. If you haven’t met Josh you really need to as he is a great character and an even better sales assistant! We had a lovely couple come in and were looking to get themselves a box of C.Gars Dutch Senoritas. Not only did they buy the box but Josh was able to advise them into purchasing a tin of Tabak Oscuro. They left very happy indeed. I also added to the pipe display! On another shelf I put out a beginners pipe tobacco sampler as you get a lot for your money and as the name implies, great for beginners! It has already garnered interest! I also put some cleaning accessories on display, the main one that caught my eye was the Neerup leather pipe mat and brush kit – It is all you need to fully maintain your pipe!

On Thursday I took part in the fortnightly marketing meeting. We discussed Lewis’ and Billy’s new podcast Sip ‘n’ Smoke, it was received by our audience really well! You can watch it on Youtube here or on Spotify. We have also decided to put more pipe tobacco samplers in store and relate them to the shop staff, I have already created mine but you’ll have to wait and see what it is when it appears on the website! 

On Friday, It was Josh and myself in the shop as the dream team. We worked through our pickings and had many customers coming in to purchase pipes! I think this is the first time I have ever known pipes to outsell cigars! As always Peterson was the most popular brand but I would say that Vauen is catching up, I think the unique designs of Vauen are starting to catch the eye of our customers. In the afternoon Sarah and I completed the Cuban stock take.

I hope you have had a lovely weekend and I hope to see you in store soon!


Avatar photo A Day in the Life of a Retail Assistant #50

Hi everyone! I hope you had a great Easter weekend! I certainly enjoyed all the chocolate that came with it. Another interesting week happening at Turmeaus Norfolk, including a new addition to the shop.

On Tuesday, We had plenty of online orders to pick but as a team we all completed them all rather quickly, so I went through different tasks that Ciaran and Porscha should complete in the shop. I am on holiday next week and as I treat the shop as my baby I do get worried when I am away, which is why I am going through the shop in a lot of detail. I also served a lovely gentleman who needed a new lighter, I suggested looking at the Colibri range as they are top quality lighters that come with a two year warranty. In the end he was persuaded to buy the Colibri Boss Triple Jet lighter as it also came with a built in cutter. I am certainly jealous of him with his new cutter. I also organised the New World Cigar Subscription and it certainly is a good one! Definitely get one if you like a bargain! We also set up the coffee machine ready for our customers to enjoy!

On Wednesday I was certainly surprised to hear that I was needed to book on the parcels for the parcel dispatch team! Due to staff illness I was called upon and I would like to say I smashed it! I did require help at times but as a team we did extremely well. Meanwhile Ciaran and Josh took care of the shop and kept it looking tidy while I was occupied.

On Thursday I was busy with my marketing tasks. I wrote an article on the C.Gars cigar library about Oscar Valladares cigars, I also took the pictures too and I think they look pretty good, Click here to view. In the afternoon Cally and Alfonso from Tor came in to talk us through accessories and how to sell them in store. It was very interesting especially the Les Fines Lames Cigar punch bracelet, it looks beautiful and is also very handy.

On Friday I took a picture of our latest in store only sampler. It’s a pick a mix where we have a list of 10 cigars and the customer gets to choose 5 and also receive a travel humidor, cutter and lighter! This will be priced at £99.99 and that is a bargain as the cigars could cost this alone which means you could get the travel humidor, cutter and lighter for free! I also organised a meeting with Josh and Sarah to see how knowledgeable they are and I went through shop tasks that they need to keep on top of while I’m away. 

I hope you enjoyed this slightly shorter blog, I won’t see you all next week as I will be having an action packed holiday, but make sure you come in to see Ciaran, Porscha, Sarah and Josh.

So long for now


Avatar photo A Day in the Life of a Retail Assistant #49

Hi everyone, I hope you are enjoying your long bank holiday weekend! We are still here serving you all of your cigar and whisky needs! I had a very interesting week to say the least!

On Monday it was business as usual with online orders, plenty of pickings to keep us all busy. However, I am now involved in our marketing meetings which are also Monday mornings. In these meetings the marketing team and myself discuss our plans going forward, what products to promote and any special offers we can do in store and online etc. The discussions were long but in the end we had about 5 new ideas to put into place in the shop, one of which is something I am very excited about… We are getting a coffee machine! The idea behind it is to make you all a coffee and we can just talk about different cigars while in a comfortable environment, enjoying a coffee. When you come into the Norfolk store I hope you all enjoy a coffee with us! Another exciting idea that came out of the meeting was an idea to have a raffle to win a free event ticket to those who are subscribed to the monthly shop newsletter and spend over £50 in store! It’s another great way to socialise with people who have the same thing in common with you… Cigars!

On Tuesday, I spent the day working on my monthly shop newsletters. It really sounds like they have a great time in their stores so I really recommend going to see them all if you can! (Norfolk store is the best though). Once I completed them I created a new article for the C.Gars cigar library. It’s about a very underrated Cuban brand that I think everyone should try, Saint Luis Rey. You can read that article here. Later on I also took pictures of the cigars of the month for August. Our humidor manager Billy decides which cigars to use each month and this month they are two great smokes, the Cuban is the Partagas Serie E No. 2 and the New world is the Tabernacle David

Thursday was a vastly different day! We had a quarterly stock count, this means everyone who works here is given a certain amount to count. As always I count the cigars, my team consisted of Josh, Ciaran and Katie, the latter mainly works behind the scenes with the online orders. Josh and I counted the New World room whilst Katie and Ciaran counted the Cuban room and thankfully we got everything done within the day! But counting cigars is certainly draining!

Good Friday means opening at midday so we all get to have a lie in! Myself, Ciaran and Sarah concentrated on picking all of the orders and packing them ready for booking on. Plenty of our online customers enjoyed our special easter sampler competitions and good luck to those that entered. I served 2 great gentlemen who travelled from Leicester to visit, they had previously visited our store on St James’s street and wanted to visit Norfolk too. They treated themselves to some great cigars including the Mitchellero Robusto, of which they had heard of but never tried. 

On Saturday again we concentrated on the online orders, we picked as many orders as we could and while some were packed, I booked them on the Royal Mail system, ready for them to be picked up on Tuesday. I also spent time organising the shop ready for a busy bank holiday Monday!

I hope you have enjoyed this weeks blog and I look forward to seeing you all in store very soon!

So long for now 


Avatar photo A Day in the Life of a Retail Assistant #48

Hi everyone, I hope you are all well and enjoyed St Patrick’s day! We are now all getting ready for Easter and the shop is only getting better, with new decorations and displays coming thick and fast.

Over the weekend we made some lovely shisha pipe displays to showcase everything we do. We are also working on a perfect humidor sampler so watch this space! 

On Monday it was the usual business of picking a lot of online orders, myself and Porscha worked extremely hard to get these done by midday as I really wanted to get the Easter decorations out in the shop. We started taking down the St Patrick’s Day decorations and immediately set to work putting up Easter decorations. We have gone for a bit of a chocolate theme by putting our chocolate scented snuff and chocolate chip flavoured incense sticks (I have even bought an incense burner for the shop so we can all have a smell). 

On Tuesday I had training to become a Fire Marshal! From 9am until around 2PM, myself and a few of my colleagues were learning everything we needed to know about evacuation procedures and the different types of fire extinguishers. It’s safe to say we all passed and are now fully trained Fire Marshals! Later on that afternoon, we rearranged the shop’s alcohol bottles to make a nicer display and altered the pipe room to put more Vauen pipes out as we will very soon have more delivered.

Wednesday came around really fast! I spent my time in the office starting shop newsletters for all of our stores as well as our own, these take a surprisingly long amount of time to complete. I also spent some time creating a new article for the C.Gars cigar library, this time it was all about nicotine pouches, I spent my time researching and taking the pictures for the article and it was very interesting to find out more about them. You can read all about it here. In the afternoon we had some Davidoff training with Anthony, former manager of Turmeaus in Norfolk but now he is an ambassador for Davidoff. He went through all of their different ranges as well as brands that Davidoff worked with including Plasencia, Camacho and Cusano. He really is a wealth of knowledge and has taught us a lot about how to sell Davidoff cigars to the public.

Thursday was a different day for Ciaran and I. Ciaran spent the day in the packing department, learning how to package up all of our different products ready to be sent out in the post, it’s safe to say he did brilliantly! Meanwhile, I was having a refresher on how to book them onto the Royal Mail system. I used to do it often a couple of years ago. However, as it had been a while, I needed to know if things had changed and for the most part they hadn’t, which is good! So I took advantage and learned how to book a parcel with the other couriers we use and they were much more difficult but I certainly got there in the end!

On Friday I did a lot more work on the shop newsletters as well as helping stock up the cigars ready for the weekend. In the afternoon I completed the Cuban stock take with Josh, it is always good for him to do it with me, so he can learn exactly where the products are and how to say their names properly!

I hope you enjoy my weekly blogs and I hope to see you all in store really soon.

So long for now


Avatar photo A Day in the Life of a Retail Assistant #47

Hi Everyone! I hope you have been enjoying the beginning of March. We have had another new person start with us! His name is Josh and he is in fact a customer with us! He loves the place so much that he got a job with us! Make sure you say hello when you see him!

On Monday, myself and Porscha had plenty of online orders to pick to keep us busy! Once I had finished mine I helped out packing orders ready to be sent out, this has become a regular task for me now, in the meanwhile we had a lovely lady who wanted to start pipe smoking so Porscha suggested the beginners pipe tobacco and accessories lucky dip sampler. It really has everything you need to start pipe smoking. All she needed was a lighter of which I suggested an Honest Penryn pipe lighter, the angle helps aim the flame on the pipe better, making it easier to start smoking.

On Tuesday we had plenty of customers coming in for whisky! Firstly we had a family looking for a couple of bottles of anything around 12 year old. I suggested the Loch Lomand 14 year old as well as the Laphroaig 10 year old cask strength. Two very different whiskies but as I say, “variety is the spice of life”. Afterwards another gentleman came in and wanted to sample the Stalla Dhu range, he eventually settled on the Stalla Dhu Single Cask Saorsa. The fruity flavours and peppery kick really suited him. I also spent some time writing my article for the C.Gars cigar library, it’s all about CLE Cigars and the rich history behind them. Click here to view it.

On Wednesday, we were joined by our new starter Josh. Like i said at the beginning he was a customer here so has a basic grasp of cigars already! But there is always more to learn. He certainly is a character and great to talk to already, he has fitted in well and is already confident in talking to customers. I spent my time with him picking orders and giving him the basics of Cuban cigars and the history behind them. Josh prefers New World cigars so for him learning about Cubans was completely new.

On Thursday, Ciaran spent a lot of time with Josh, going through pickings as well as accessories. Meanwhile I was creating April’s C.Gars New World Subscription which is a beauty! This time I have included a cigar that hasn’t been on the UK market for very long as well as a nice gift! You always get a great bargain with a subscription as well as get to try something new. We had a customer who was initially being served by Ciaran, he wanted many different tins of snuff, while Ciaran was getting the snuff from the stock room, Josh started talking to the customer about spirits and we found out the customer was a gin drinker. I immediately got him to sample the Foragers Gin we have in house. He took a liking to the Black Label and purchased himself a bottle! This also helped Josh as he isn’t a gin drinker but now he knows what to do when faced with someone who only likes gin.

On Friday, I got Josh to pick the majority of pickings whilst I concentrated on stocking the shop with Ciaran. Ciaran ran through different scenarios with Josh and what to do, as Ciaran only started with us in January it was great to see and also helpful as what he considers a difficult situation I have been dealing with for years with no problem, so it was helpful for Ciaran to go through these things with Josh. In the afternoon it was the usual Cuban stock take but this time I did it with Josh so he got a feel for doing stock counts.

I hope you enjoyed this weeks going’s on in the Norfolk shop, I won’t be in now until Thursday as it is my birthday on Tuesday. The other members of staff will accept any late presents from you all 😉

So long for now

Avatar photo A Day in the Life of a Retail Assistant #46

Hi everyone, another week has passed in one of my favourite places to be, but what has been going on?

On Monday, we had loads of pickings! A lot more than I had expected! Myself and Sarah worked through these and then immediately helped out the packing team to keep up with the demand! Later on I served a few gentlemen who really wanted to treat themselves to some nice cigars that come in a lovely cigar box. They chose the Regius Orchant Seleccion Peru 2023 Wide Churchill, the colour really suited them and the flavour notes of the cigars really sold it. They also bought themselves a Cigarism Jet Lighter, Cutter and Cigar Stand Gift Box, I really think we will be seeing them a lot more in the future! I was also excited to see a cigar that I have heard about a lot online and have always wanted to try – The Drew Estate Factory Smokes. They are incredibly popular in America and I was so happy to see them come in a delivery.

Tuesday was more of the same, picking the orders and writing articles for the C.Gars Cigar Library. This time I wrote one all about snuff! It is a dying form of tobacco as cigars have become more popular, you can read more about it here. I also took all the pictures which involved opening a tin! I have never seen an open tin of snuff, the texture reminded me of finely ground coffee, it wouldn’t be my choice of tobacco intake but each to their own. Later on in the day I served a great gentleman who had been in the store before but I had never been with him myself. He told me all about himself and why he started enjoying cigars. We went through many different options for him to have and he settled on the Hoyo de Monterrey Epicure No. 2, Regius Serie Limitada Robusto, Alec Bradley Orchant Seleccion Shorty (my suggestion of course) and a couple of Drew Estate Deadwood SJ for his wife. In total I was with him for around an hour but it was lovely to finally meet him properly.

Thursday was the bi-weekly New World cigar stock take, Myself and Billy have mastered this and we did it in a record time again! We finished it in around 3 and a half hours! I didn’t know what to do with myself for the rest of the day. I decided to stock up the Cuban humidor as it is such a beautiful room so it needs to be kept that way. I then spent some time updating our till system, working through a very long list to ensure every cigar is on there.

Friday was a little bit different, due to staff illness and holidays we were a little short staffed but Ciaran and I handled it perfectly. So the day started with us both doing the Cuban stock take for the Humidor manager Billy, we handled that within 45 minutes and he was shocked. Meanwhile Billy and Content Creator Lewis handled the order pickings for us. As the day went on I was serving all of our lovely customers and Ciaran was dealing with the delivery of our stock. I did call upon Ciaran a few times as we were very busy in the store. I served one gentleman who treated himself to three different bottles of whisky, a Macallan 12 year old Sherry Oak Cask, a Macallan 12 year old Double Cask and a Yamazaki Distillers Reserve. I have tried all three and the Macallan Sherry Oak is the best in my opinion. I also served a gentleman who said he had drive past the place many times and finally decided to come in and was happy to do so! He was amazed with how big our shop is and the amount of stock we have. He went away with two Mitchelleros and a new Cigarism V-Cut in Black and a 20cl bottle of C.Gars Malt. He was very happy.

On Saturday, I was very happy to see Porscha back from her holiday. She was refreshed and ready to serve you all. Her first customer is everyones favourite, Tony. He was going to purchase a Tabernacle David but changed his mind and wanted to have something new but the same shape. Porscha recommended the Gurkha Cellar Reserva 18 Koi Perfecto and the Avo Domaine Short Perfecto. He was very happy with these selections and went home to smoke them immediately. I served a lovely lady who wanted a present for her husband’s birthday, I suggested the Box of Goodies Cigar Selection Gift Box. It has everything you need for a cigar smoker.

I hope you enjoyed this weeks goings on and I hope to see you in store very soon!
So long for now!

Avatar photo A Day in the Life of a Retail Assistant #45

Hi everyone! I hope you all had a great Valentines day, filled with love and joy. We had a great time in the shop with all the decorations and amazing deals we had on.

As always on a Monday we had plenty of online orders to keep us busy, yet again the versatility of our team really showed as once Sarah finished picking her online orders, she moved into the packing team to give them a boost with packing. Leaving myself and Porscha in the shop, stocking the shelves and entertaining a customer I only get to see once a year. He is a lovely man who I always look forward to seeing, and he certainly enjoys a wide variety of cigars. He usually enjoys his Cohibas and H. Upmanns, but this time he wanted to try some new world cigars. I explained the quality behind the Davidoffs and how the Yamasa range would suit him perfectly so he purchased a box of Yamasa Robusto as well as a few singles of the Davidoff Orchant Seleccion Liverpool edition. For a lighter cigar he decided to have a box of Mitchellero Robusto and a box of Mitchellero Peru Robusto Extra. I feel like he buys in bulk so he can only shop once a year.

On Tuesday, it was my office day where I was able to catch up on all of my computer work, I created an article for the C.Gars cigar library about Kristoff cigars, an overlooked range which I think everyone should try. I tried the Maduro Robusto last week and was really surprised as to how good they were. I also spent the time to take the pictures for the article and I think they came out pretty good, what do you think? Click here to view the article. I also spent time creating rotas for the shop and updating our system to have the latest cigars.

On Thursday, Billy and I counted all of our New World cigars, previous readers will know how difficult and time consuming this is and the sense of relief when we have finally completed it. Meanwhile, Sarah and Ciaran handled the shop perfectly, I was able to see many smiling customers.

Friday we all rotated around a bit, Porscha worked her first Friday! This was so Ciaran could move into the warehouse for online picking and handling deliveries, and Sarah stayed in packing to assist Robyn due to Lisa being on holiday. Altogether we worked as a team and the day went brilliantly. As always in the afternoon Ciaran and I completed the Cuban stock count. This time round though I had noticed many Cuban cigars that I hadn’t seen for a very long time! Check out the website to see what we have in stock!

On Saturday, I was working with Ciaran and Porscha, and we decided to re-arrange the Cuban room to represent the strength of all the cigars. We have gone from the lightest to the strongest, this way it will be easier for newer members of staff to learn about the strengths and aid them when serving a customer. We had a vast array of customers, including one that Ciaran served for over an hour! Talking everything to do with pipes. This really shows that we do have all the time in the world for our customers, I often get a customer say “I hope i’m not taking up too much of your time” and I always say “I’m here until the shop shuts so take all the time you need”, You can see this really relaxes them and lets them take their time for a purchase. 

I hope you have enjoyed this weeks goings on and I hope to see you in the Norfolk store very soon!

So long for now


Avatar photo A Day in the Life of a Retail Assistant #44

Hi everyone! It’s time for another one of my blogs! Yet again I have had a very different week, it really makes me appreciate where I work as no day is the same!

On Monday we had so many orders I couldn’t believe it! They certainly kept us all busy. Once Sarah, Porscha and myself finished the bulk of the order, Sarah helped out in the packing department, leaving the two of us to finish the orders and serve our lovely customers. We had decided at the start of the day that Porscha would serve as many customers as possible to get her more experience and boy did she get a great customer to test her. He regularly enjoys his Tabak Especials, so Porscha showed him our new sizes for him to try – the Medio Robusto, the Medio Corona and the Toraja. He purchased one of each as well as one each of the Undercrown Robusto too, all together the total came to a higher amount than Porscha is used to but she handled it perfectly and I think it has made her confident to serve all of our customers now! 

On Tuesday, it was my day in the office completing marketing tasks. I created a new monitor picture to advertise the Mitchellero Robusto to our customers. 

Everyone who comes into our store either knows or should know all about them, but it does surprise a lot of people when I tell them it is our best selling cigar! So If you haven’t had one, what’s stopping you?! Also I wrote my weekly article for the C.Gars cigar library. It’s all about cutting your cigar in half, I often get customers asking if you can do such a thing and I say no but others will say yes so this article is perfect to find out more. Click here to read all about it. Once I had taken the pictures for the article I was called in by Ben to help him with one of the largest delivery of cigars I had ever seen! He required my expertise to ensure every cigar was accounted for.

On Wednesday, Sarah was required in the Packing department so that left myself and Ciaran to handle the shop which we did brilliantly, we stocked up on the alcohol bottles and made sure all the prices were correct. We had a lovely gentleman come in, he was sent there by his manager who is a regular in our store. Under his manager’s instructions he purchased two Por Larranaga Galanes, they are very pretty looking cigars which are quite medium in strength so perfect for relaxing.

Thursday was a deep clean day for Sarah and myself. I spent almost all of my day moving cigars around in the new world humidor and hoovering all the mess and bits of tobacco that naturally fall off of the cigars. I was also able to fit more cigars out on the shelves, more cigars equals more options for our customers. Sarah organised and deep cleaned the pipe cupboards and it looks much nicer and organised! We had one gentleman come in to purchase a few cigars and we seem to have the same tastes as one of his favourite cigars is the Alec Bradley Orchant Seleccion Shorty. Many readers on here will know my favourite cigar is the Alec Bradley Orchant Seleccion Skinny so it’s nice to meet someone who’s favourite is the same.

Friday was another big delivery day, Ben was needed to do them all so we all shifted around as a team to help him out. We try to be as multi-skilled as we can, it wasn’t that long ago that I remember working full time in the packing department and when you needed help, no one was trained well enough and so it was difficult. Now we have multiple people able to help if needed. In the afternoon it was the usual Cuban stock take but this time Sarah helped me out.

I hope you enjoyed this weeks going’s on in Norfolk and I hope to see you all very soon

So long for now