A Day in the Life of a Retail Assistant #43 
Hi Everyone, It’s almost Valentine’s day which means we have great offers in store for your loved ones! In the store I have been decorating the shop, with help from the team of course. Sarah has decorated the pipe room lovingly with pipes that she feels represents love and I have put some great his and hers gift sets on the centre table. Why would you shop anywhere else?
Monday was incredibly busy with online orders! It’s good to see the love for Mitchellero’s have continued into 2024 as I had plenty of online orders requiring them, but don’t worry we have plenty of stock so keep on ordering and I’ll keep picking them for you. Porscha, who has only been working for us for around 3 weeks now is getting more confident each day and is now serving customers confidently by herself, which is a great achievement. I remember when I first started and how difficult it was for me to serve a customer by myself, I always needed help from whoever was working with me, but with time, and a lot of studying I eventually gained the confidence and now everyone looks towards me to help them, which fills me with pride. Later on in the day, we had a gentleman who comes in once a month and usually purchases nub sized cigars, however this time he had a top ten list and wanted to see if we had them all, of which we did! He treated himself to a good selection of Padrons, Trinidads and many other brands from Havana and the New world. I’m sure that will keep him going for the next month!
On Tuesday I was actually working in the office and left the shop in the capable hands of Sarah and Porscha. When I’m in the office, I work incredibly hard to get my marketing work completed, this includes pictures for the monitors in the humidor, new articles, news pieces and newsletters. Talking of new articles, I created a new article for the C.Gars cigar library which is about our top 10 cigars of 2023, of which was really chosen by our loyal customers as they were our best sellers. You can read that article here. I was able to complete our shop newsletters, did you receive them? If not let me know and I’ll add you to the mailing list!
Thursday was New World stock take day for Billy and I. We dedicate the day to counting all of our New World cigars and I can tell you there are a lot. However, this time it only took us around 4 hours to complete, which is definitely a new record! We did it so fast that we didn’t know what to do with ourselves for the rest of the day. However customers came calling so I gotta do what I do best and that is serve our customers. Meanwhile Ciaran and Porscha both received training about Cuban cigars, including how to cut, light and smoke them. Ciaran certainly enjoyed his cigar and then claimed the spare one too!
On Friday I spent time with Ciaran, teaching him how to organise the till system. This process is very time consuming so the more people the better. To ensure there are no mistakes, we will be doing this process together as I have been fully trained and it is very important there are no mistakes. In the afternoon Ciaran and I counted our Cuban stock as always. We also had a visit from one our favourite customer, Tony. He was celebrating having a new job and treated himself to a bottle of Glenfiddich 15 year old! I have recently tried this and found it to be beautifully sweet and incredibly smooth!
Saturday came along so quickly I couldn’t believe it. I spent plenty more time with Ciaran, who I can say is very confident with customers and with pickings, together with Porscha we all did lots of little tasks, which need doing but often get forgotten about.
I hope you have enjoyed this weeks blog and I can’t wait to see you all in the store again soon
So long for now
Oliver
